Summit Aviation Inc. provides toll-free technical support Monday through Friday, 9:00 am to 5:00 pm (MST) at 1-800-328-6280. Outside of these hours we are pleased to offer telephone technical support by appointment; please contact us to make arrangements.

Technical support can also be received via email at info@summitaviation.com or by fax at 303-425-7138.

Before contacting us, please take a moment to review the "Troubleshooting" section of the web site.

2. How long will it take to ship my order?

In nearly all circumstances, Summit Aviation Inc. ships orders the day that the order is received.

For customers in the United States, the "Regular" shipping and handling charges include Priority Mail Service for the first CD-ROM and first class mail for all updates. Unless you request Overnight Delivery, you can expect to receive your first CD two to three business days after placing your order.

For international customers, the "Regular" shipping and handling charges include U.S. Postal Service Global Priority Mail for all CD-ROMs. Please note that this service is not provided to some international countries. In such instances, CD-ROMs will be sent by Air Mail.

3. Do you ship C.O.D.?

No. Summit Aviation does not offer Cash-On-Delivery shipping.

4. Do I have to pay sales tax?

Federal law does not require us to charge tax for CD-ROMs shipped outside the state of Colorado; however, we are required to charge sales tax to customers residing in Colorado (tax exempt organizations, are, of course, tax exempt.)

5. What is your return policy?

Summit Aviation Inc. is dedicated to complete customer satisfaction. If you are dissatisfied with the Computerized Aviation Reference Library for any reason you may return it to us within 30 days for a full refund of the purchase price.

6. Is it possible to Cut, Copy and Paste information from the Reference Library into a word processor document or slide show presentation?

You may copy and paste short passages from the electronic text into a word processor and publish works containing these passages, provided that Summit Aviation Inc. is credited as the source of the information. Please see the complete License Agreement for full details.

7. With which platforms is the Computerized Aviation Reference Library compatible? Is it compatible with Macintosh?

The Computerized Aviation Reference Library is compatible with all 32-bit Windows platforms, i.e., Windows 95, 98, 2000, ME, and XP. The Computerized Aviation Reference Library may be run on a Macintosh operating system by means of a windows emulation software package provided by Apple.

8. What do I do with my old CD when I get an updated CD?

Each CD is a stand-alone program and does not require that a previous CD be installed in order to be used. When you receive an updated CD you have one of two options: you may keep the older version for archival purposes; or, if you choose not to keep the CD in your archive, you must discard it.

It is a violation of the License Agreement to give your old CDs to another person. If you wish to transfer your account or subscription to another person you must transfer all copies of the CD in your possession.

9. Can I install the CD on a network?

Summit Aviation Inc. offers multi-user license agreements for the Reference Library. Please call 1-800-328-6280 for details and pricing.

10. Can information be printed from the Computerized Aviation Reference Library?

Information in the Reference Library can be printed by Selection, Record, or Section. It is even possible to print the entire contents of the CD-ROM. However, the information in the Reference Library has been optimized for viewing in an electronic format which does not always translate seamlessly back into a hard copy format. Therefore, we recommend that only short passages or sections are printed for reference.

11. How do I Copy and Paste figures and/or graphics from Computerized Aviation Reference Library into Microsoft Word?

Many word processing programs, such as Microsoft Word, require a "Paste Special" operation to be used when pasting a graphic or figure.

To Copy and Paste a figure:

a) Single-click the graphic. This will place a large blinking cursor to the left of the figure. On the keyboard, hold down Shift and the right cursor arrow. This will "select" the figure by placing a large box around the figure with smaller boxes at the corners.

b) Copy the figure by selecting "Copy" from the "Edit" menu. (You may also use Ctrl-C as per normal Windows operations.)

c) Go to Microsoft Word and place the cursor where you would like the picture to appear. Select "Paste Special" from the "Edit" menu.

d) In the "Paste Special" dialog box, when asked to select the type of file, choose bitmap and select "OK." The figure will be pasted into your Word document.

Although this procedure is specific to Microsoft Word, other word processing and business application programs have similar operations.

12. Where to a find a Table of Contents?

The Folio Views Infobase search engine provides the Reference Library with an interactive table of contents. To view the table of contents for the entire library, click on the "Contents" tab at the bottom of the screen.

The Contents view is structured much like a Windows Explorer environment, allowing you to expand, or "drill down," by clicking on the plus signs to see more information.

The Contents view can be combined with the Document view by clicking on the Browse tab.

13. When I move the scroll bar just a little the cursor seems to jump inordinately far, even to another publication. Why?

The scroll bar is a function of the Windows platform. Since the Computerized Aviation Reference Library contains over 30,000 pages of text, a small movement in the scroll bar will actually produce a huge jump in the actual text.

We recommend using the "Page Up" and "Page Down" keys on the keyboard to navigate, when appropriate.

14. Does the Computerized Aviation Reference Library include Service Bulletins?

At the present time the Computerized Aviation Reference Library contains solely information that is published by the FAA. Since the Service Bulletins are copyrighted by the respective aircraft manufacturers, they are included only by reference in the Library.

15. What should I do if I find a error in the Computerized Aviation Reference Library?

Summit Aviation is committed to providing the most up-to-date and accurate information possible. However, given the amount and complexity of the information on the Computerized Aviation Reference Library, it is impossible to guarantee 100% accuracy.

If a typographical error or other inaccuracy is found, please contact us immediately by phone at 1-800-328-6280 or by email at info@summitaviation.com. Please be as specific as possible as to where the error is located (publication, section, chapter, paragraph, subparagraph, etc.) and in which edition of the Reference Library the error was found.

16. What’s the quickest way to find out what has changed on the CD? How do I know what is new?

New or updated information can be found by going to the "What's New?" section of the Reference Library or by searching the Reference Library using the Query Wizard.

To find "What's New?" click on the grey "What's New?" button at the top of the Reference Library directly beneath the Summit Aviation Inc. logo and the "Click here to try the new Query Wizard."

In addition, each record (paragraph) that has changed on each CD-ROM has been identified with a code indicating that the record contains new or changed information. This identifier can be searched for by going to the Query Wizard and searching for "New-2002-(bi-weekly number)." For example, to find all the changes on the Bi-weekly #24 CD-ROM, search for "new-2002-24."

This search can also be combined with wild card characters, i.e., "new-2002-*" would find all changes made in 2002.

17. I would like to suggest that you add a publication to your Reference Library, how can I do this?

Please contact us with any publications that you would like to see added to the Reference Library at info@summitaviation.com. We are happy to consider any publications as additions.

In this email, please give as much information as possible about the publication. For example, which areas of the aviation industry would use it, where a copy of the publication can be obtained, how large the publication is, etc.

18. Can I install The Library on my hard drive? Yes!

1. Place the CD in the drive. If the installation script begins (because auto run is active), click Cancel and click Exit Setup to stop the normal installation.

2. Start Windows Explorer and create a folder (Summit CD, for example) to hold the contents of the CD.

3. Click SUMMIT– the CD-ROM drive.

4. Click Edit, then click Select All. This selects all the files on the CD.

5. Click Edit, then click Copy.

6. Click the name of the folder you created in Step 2.

7. Click Edit, then click Paste. The entire contents of the CD (about 730 Mbytes) will be copied to your hard drive.

8. If you have a Window XP operating system: In Windows Explorer, go to the folder you created in step 2. Click on the nfo folder. Right click on the summit.nfo file, left click on properties, at the bottom of the General tab, next to Attributes, make sure that “read-only” is checked.

Double click setup.exe (found in the root of the folder you created in Step 2) and follow the installation instructions. We recommend you accept the defaults

----------- The Aviation Information You Need to Know, Every Day -----------