Support

Thanks for all your efforts on my behalf, and especially keeping me informed. This displays the true professionalism and concerned customer support which has become a rarity these days.

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- Leland Widick

Installation Instructions

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  1. Place the DVD in the drive. The installation script should begin. If it doesn’t, click Start/Run/Browse and find SUMMIT – the DVD drive – then click setup.exe.
  2. Our DVD now offers the option to automatically copy the DVD to your hard drive. If you choose to do this, the Reference Library will run much faster and you will not have to have the DVD in the drive to run the Library. You will need about 1.5 Gbytes of free disk space. The installation program will verify that you have sufficient space before starting the copy.
  3. You can specify the destination folder by choosing the Manual installation option.
  4. The destination folder will be C:\Summit DVD Copy if you choose the Auto Install this DVD option.
  5. If you have previously chosen Auto Install All DVDs, the destination folder will be C:\Summit DVD Copy. You will be asked to confirm overwriting the existing summit.sdw. Accept.

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If you want it to go to a different folder, you will have to remove your current installation before installing this DVD. Note: If you want to preserve any customizations (bookmarks, highlighters, etc.) you’ve made, copy summit.sdw (in C:\Program Files\Summit Aviation\Reference Library\sdw by default) to another folder and then move it back into the sdw folder after you’ve installed this DVD. To remove your current installation, open Control Panel, open Add/Remove Programs, and select Computerized Aviation Reference Library.

/helo

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Free Technical Support

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If you are unable to solve the problem with the Trouble-Shooting Guide, please call Summit Tech Support at 800-328-6280 or 303-425-5994 or email techsupport@summitaviation.com .

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Please have the following information ready or include it in your email:

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  • Which version of the Library are you experiencing problems with (example 2008-25)?
  • What operating system are you running on your computer?
  • What were you doing, or attempting to do, when the problem occurred? Please include a screen capture of, or copy exactly any error message you are receiving.
6 Comments

Posted in by admin: January 14, 2010

6 Responses to “Support”

  1. Eric Berger Says:
    January 16th, 2010 at 11:31 pm

    I receive updates quarterly. My computer has a DVD/CD-RW combined drive. I have had no problems reading your CDs until the latest, 2010-02, arrived. My computer will not read this CD. However, another computer in the house with a similar DVD/CD-RW drive did read it, so I do not think it is the CD.

    What, if anything, changed between the last quarterly CD of 2009 and this one?

  2. Paula Williams Says:
    January 19th, 2010 at 7:10 pm

    Hi Eric –

    No change on this side – This could possibly happen if one of the computers has updated Microsoft Windows with all security patches and the other computer isn’t updated. . .

    Let us know if that’s the case, or give us a call us at (303) 425-5994.

  3. Jerry Cross Says:
    January 29th, 2010 at 12:30 am

    Hello Paula – It would be useful to indicate on your website what Operating System(s) your software works with (i.e Windows 2000, XP, Vista, etc., or Apple Systems – which I already know it does not work on).

  4. David Johnson Says:
    April 12th, 2010 at 3:57 am

    Thanks! That was very informative, I just bookmarked your website.

  5. Kian Gray Says:
    May 20th, 2010 at 7:09 pm

    For me, the best operating system is Linux because it rarely hangs.,”,

  6. Rosie Khan Says:
    July 27th, 2010 at 9:32 am

    operating systems can either make or break your system that is why it is wise to choose a vey stable one.*:”

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